Terms & Conditions
Terms & Conditions- iQTEL
Thank you for choosing iQTEL for your telecommunication services in Melbourne. This page outlines the Terms & Conditions that apply to all our services, including NBN installations, data cabling, internet connectivity, and technician support for both residential and commercial clients. Our Terms & Conditions are designed to ensure transparency, protect your rights, and clarify the responsibilities of both iQTEL and our valued customers.
By using our services, you agree to these terms, which cover important areas such as service delivery, warranties, payment policies, and customer support. Therefore, we encourage all clients to read through this information carefully to understand how iQTEL operates and what you can expect when partnering with us for high-quality telecommunication solutions in Melbourne.
If you have any questions, our team is always here to help!
1. Introduction
iQTEL.au (“iQTEL.au,” “the Company,” “we,” or “us”) operates multiple websites, including www.iQTEL.au (the “Site”). We offer services to registered users of the Site (“Services”). This User Agreement (“Agreement”) outlines the terms and conditions that govern your use of our Services. Please read this Agreement carefully before proceeding.
Our Services are provided only if you accept all terms outlined in this Agreement. By registering or using our Services, you confirm your acceptance of these terms. If you do not agree, please refrain from using iQTEL.au or its Services.
These Terms & Conditions form a binding contract between you and iQTEL.au. By continuing to use our Services, you agree to abide by these terms.
2. Updates to Terms & Conditions
These Terms & Conditions may be updated periodically. Changes may include service rate adjustments or policy modifications. To stay informed, please check our Terms & Conditions page regularly.
3. Description of Services
Once you register your interest on our website or contact our hotline, and comply with our terms, we will provide the Services. You can book and schedule telecommunication services via our website. Our experienced technicians, engineers, and field staff will carry out the requested services efficiently.
4. Invoices & Payment Terms
4.1 Business Customers
• iQTEL issue invoices to business customers registered as a legal entity in Australia.
• Invoices are due within 14 calendar days. Payment must be made via bank transfer using the details provided on the invoice.
4.2 Late Payments
• If you miss the payment deadline, a 10% late fee will apply.
• We may refer overdue accounts to a debt collection agency unless prior arrangements are made.
4.3 Residential Customer Payments
• Residential customers must pay upon service completion.
• Accepted payment methods: credit card (via the technician’s mobile device), online via credit card, or PayPal before service.
• We do not accept cash payments. Please ensure funds are available to avoid delays.
5. Consumer Guarantee
All products we sell comply with Australian Consumer Law. If a product has a major failure, you are entitled to a replacement, refund, or compensation. If goods fail to meet acceptable quality standards, you may request a repair or replacement. We are committed to resolving issues efficiently.
6. Call-Out Fee & Pricing Structure
6.1 Minimum Call-Out Fee
• We charge a minimum call-out fee of $99 (including GST) to cover time, travel, and expenses.
• This fee applies if you choose not to proceed with our service after assessment.
6.2 Standard Installation & Additional Charges
• Our prices include one hour of labor. Jobs requiring extra time are charged $25 per additional 15 minutes.
• Standard installation applies to a single-story brick house with a tiled roof and cabling through an external wall cavity.
• If additional work is required, charges will be adjusted accordingly.
7. Electronic Communications
By using our Site or contacting us via email, you agree to receive communications electronically. We will send updates via email or post notices on the Site. These electronic communications fulfill any legal written communication requirements.
8. Service Eligibility & User Responsibilities
We reserve the right to terminate your service or deny access to any of our products without notice.
8.1 Your Responsibilities
• Provide accurate, current, and complete information during registration.
• Update your details promptly if changes occur.
• False or incomplete information may result in account suspension or termination.
9. Payments & Fraud Prevention
9.1 Credit Card Details
• You confirm your credit card details are accurate and that you are the rightful owner of the card.
• We do not share your credit card information except for fraud verification or legal compliance.
9.2 Fraudulent or Declined Transactions
• If you engage in fraudulent transactions, we will recover the cost of goods, collection fees, and legal expenses.
• Legal action may be pursued if necessary.
10. Fees, Charges, & Refunds
10.1 GST Inclusion
• All prices include GST where applicable.
• Prices listed on our website are GST-inclusive.
10.2 Cancellation & Refunds
Cancellation by iQTEL.au
• We may cancel orders due to product unavailability, pricing errors, or fraud concerns.
• If we have already charged your credit card, the amount will be refunded within 31 days.
Cancellation by the Customer
• Customers may cancel services with at least one hour’s notice by phone or email.
• If we have already purchased non-refundable parts for your job, you will be charged for those items.
Returns & Refunds
• Refunds are provided in line with Australian Consumer Law.
• If we do not complete a service call, a $99 fee (including GST) will be charged to cover travel costs.
11. Third-Party Contractors
At times, we may engage licensed and insured contractors to perform services on our behalf. We only hire contractors who meet our quality standards.
12. Intellectual Property & User Content
12.1 Copyright & Trademarks
• All intellectual property on this Site belongs to iQTEL.au. Accessing the Site does not grant you permission to use our content.
• Our logos, names, and marks are registered trademarks of iQTEL.au or its affiliates.
12.2 Reviews, Feedback, & Submissions
• Any reviews or feedback you submit become our property. We may use, modify, or distribute them without compensation.
• Do not submit content that violates third-party rights or contains offensive material.
13. Security & Usage Limitations
13.1 Site Security
• You must not attempt to breach our Site’s security, gain unauthorized access, or disrupt services. Legal action may be taken against violators.
13.2 Limitations on Service Use
• You may not use our Services for commercial resale. Our Services are for personal use only.
14. Privacy Policy & Company Details
14.1 Privacy Policy
• We do not sell or rent your personal information. Your data is stored securely.
• If you object to how we handle your data, please stop using our Site.
14.2 Company Details
IQ Electric Pty Ltd
iQTEL services both residential and commercial
Why choose iQTEL ?
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